OUR RETURNS POLICY – THE SMALL PRINT

We want you to be delighted with your order. Please let us know if you have changed your mind, or you are not 100% happy.

If you would like to return or exchange your plant, please drop us a line at shop@iwantplants.co.uk

We will happily accept returns within 14 days after you have received your order, all we ask is that you pay the return delivery costs and return your plants in the condition they were received in the original packaging.

Please note we will refund the cost of your purchase less the original delivery costs.

If you have received a damaged or faulty item, we are sorry.  If you are able to send us a photo of the damage as soon as possible, we’d be very grateful.

Please then email: shop@iwantplants.co.uk

Call us on: 0161 928 4546

Post your return to:

I WANT PLANTS

COPPICE FARM BARN

ASHLEY MILL LANE

ASHLEY

CHESHIRE

WA14 3PT

DELIVERY – GETTING IT FROM US TO YOU

We deliver nationwide. Usually we’d have your plants with you within 3-5 days, but we do know that this year Covid has caused delivery services to take a little bit longer, so do bear with us if your parcel of joy takes a little longer than 5 days.

Shipping costs will vary according to height and weight and will be confirmed when you purchase.

COLLECTION – COME AND GET IT

If you live locally, then by all means save on delivery costs and collect your item. Please let us know you’d like to collect (we’ll need to remove shipping from your order) and we’ll organise a convenient collection time slot with you.

ARTIFICIAL PLANT CARE – LOVING YOUR PLANT

Once your plant is unpacked, you’ll see it has been neatly compacted for shipping. It will need a bit of tender tweaking: gently unfurl the branches to give it a lovely full shape.

Please bear in mind that if your plant is going to be situated in direct sunlight, some varieties may lose a little vibrancy in colour over time.

Looking after your artificial plant couldn’t be easier. An occasional dust or wipe down and that’s it! Enjoy your I Want Plants purchase.